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Privacy Policy
To enable HiFi Works to provide you better services and
information about our products, we collect information from visitors
to our website. Our primary goal in collecting information is to
provide our visitors with an enhanced online experience. We use
customer contact information to fill orders, contact purchasers to
inform them of their order status, to send promotional information, to
enhance the operation of our website and administer our systems. In
order to efficiently serve you, credit card transactions and order
fulfillment may be handled by established third party banking,
processing agents and distribution institutions. We will disclose your
personal information to third parties to charge your credit card, fill
your order, deliver your order, provide customer service, provide you
with credit and deliver promotional e-mails to you.
Personal information is collected only from visitors who purchase
products through our website, and non-personal information may be
collected from all visitors to our website. Personal information may
include, but not be limited to, name, billing address, shipping
address, telephone number, e-mail address, credit card or other
payment information and product selection details. Non-personal
information, which may be analyzed on both a personal and aggregate
basis, may include the website that the visitor just came from, which
website the visitor next goes to, what browser the visitor is using
and the visitor's Internet protocol (IP) address. Other non-personal
information we may gather from visitors includes date and time of
visit, the number of visits, the number of visits per browsing
session, the server type, the operating system, the country, state and
telephone area code where their servers are located, the pages and
page titles of our website that visitors viewed during their visit,
whether the visitor's computer is enabled for Java or cookies, browser
language, applications and plug-ins, and any search terms entered on
HiFi Works's website.
HiFi Works uses cookies and allow others to use cookies in the
operation of its website. You will be unable to shop on our website
without your browser set to accept cookies. We may use a third party
to analyze what our visitors find to be most interesting on our
website. To do that, they will place a cookie on your computer with a
randomly assigned unique number in order to track the pages you view
on our website, along with other non-personal information.
HiFi Works may use and allow others to use action tags in the
operation of its website. Our content servers may use action tags to
count the number of times that visitors visit the pages of our
website. Our content server may use an action tag on our basket page,
checkout page, and other pages, to keep anonymous track of the number
of times that clicking on a link results in a purchase. They also
collect the amount of the purchase, order confirmation number, stock
keeping unit number, quantity and identity of product purchased. If we
use a third-party e-mail distributor, they may also use action tags.
Demographic data also may be collected at our website from third party
content servers, who provide us with the zip code and area code
associated with a visitor's server, along with pages viewed on our
website. We review the actions of visitors to our website on an
aggregate basis to determine visitor preferences. We will use this
data to improve our marketing and promotional efforts, to
statistically analyze website use, to improve our product offerings
and to modify our website's content, layout and services. We may
receive reports from third party content servers that tell us what
content was served to website visitors.
HiFi Works also may provide your personal information to its
sales representatives, product distributors and our dealers. Where we
believe it to be appropriate (in our sole discretion), we will ask
these persons not to disclose or use your personal information for
purposes other than to provide services to you and/or to us.
If you contact HiFi Works or its customer service
representatives by telephone, e-mail or letter, we may keep a record
of your correspondence or comments. If you report a problem with our
website, we may collect such information in a file specific to you. If
you contact us through a feedback area of our website or by calling
one of our customer service representatives, we may ask for your name,
e-mail address and order or other information in order to send you a
reply. If other users or third parties send us correspondence about
your activities or purchases on our website, we may keep the
information in a file specific to you. If we use a third party to help
us provide customer service, in order to help you most effectively, we
may provide them with your order information. In some circumstances,
our warranty programs may be administered by third party warranty
companies and we may pass along your name, address, telephone number,
e-mail address, warranty purchased and information about the product
purchased to the warranty company.
Please be aware that HiFi Works's website may contain links to
other websites on the Internet that are owned and operated by third
parties. The information practices of those websites linking from or
to our website are beyond our control and are not covered by this
privacy policy. These other websites may send their own cookies to
users, collect data, or solicit personal information. HiFi Works
cannot control and is not responsible for this collection and use of
information.
HiFi Works does not sell, trade, or rent your personal
information to others without your consent. We may provide
non-personal information about our visitors' sales, traffic patterns,
and related website information to third parties, but these statistics
do not include any specific personal information. We may release
account information when we believe that such release is reasonably
necessary to enforce or apply our Terms and Conditions or to protect
the rights, property, and safety of us, our users, or others. If
customers do not pay us for products ordered, we may submit their
account information to a third party collection agency.
Occasionally HiFi Works may be asked by law enforcement or
judicial authorities to provide personal information to the
appropriate governmental authorities. We will disclose personal
information upon receipt of a court order, subpoena, or to cooperate
with a law enforcement investigation, without prior notice to you. We
fully cooperate with law enforcement agencies in identifying those who
use our services for illegal activities. We reserve the right to
report to law enforcement agencies any activities that we in good
faith believe to be unlawful.
If we make changes to any terms or conditions to the privacy policy,
the changes will be posted in this document so that you will always
know what information we gather, how we might use that information and
to whom we will disclose it. We may change, modify, add or remove
portions of this policy at any time, and you agree that any changes
will become effective immediately upon being posted unless we tell you
otherwise.
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